PRIVACY POLICY

1. HOW WE COLLECT & RECEIVE YOUR PERSONAL DATA

When you visit or interact with our Website, you may provide personal data directly or indirectly. We will indicate when providing your personal data is a statutory or contractual requirement or otherwise necessary to facilitate your access to our services.

1.1 DIRECT COMMUNICATIONS

When you contact us through our Website’s “Contact Us” page or via other provided communication channels, we may collect personal data such as your:

• Name
• Email address
• Telephone number
• Other contact details (including social contact information)
• Additional information that you voluntarily provide in your inquiry or comment

1.2 COOKIES & SIMILAR TECHNOLOGIES

We use cookies and similar technologies to automatically collect information regarding your use of our Website. Such information may include:

• Your IP address
• Browser type and operating system
• Details about your Website usage

PLEASE NOTE:

• We use only first-party cookies and do not permit third parties to place cookies on your device.
• When you are not logged in, the data collected remains anonymous.
• Disabling cookies via your browser settings may limit certain functionalities of our Website. For more guidance on managing cookies, please visit ww.allaboutcookies.org.

2. TYPES OF PERSONAL DATA WE PROCESS

Based on your interactions with our Website, we may process:

• Usage Data: Automatically collected details (e.g., IP address, browser type, operating system, and Website usage statistics).
• Contact Information: Data you provide when contacting us, including your name, email address, postal address, telephone number, and fax number.
• Other Information: Any additional personal data you may choose to provide. In exceptional circumstances where we process further categories of data, we will inform you of the purpose and legal basis for doing so.

3. HOW WE USE YOUR PERSONAL DATA

We process your personal data only for purposes that are necessary and based on one or more of the following legal bases:

3.1 TO FULFILL A CONTRACT OR PRE-CONTRACTUAL OBLIGATIONS

• Performance Purposes: To execute any agreements with you or to take steps at your request prior to entering into an agreement.

3.2 TO COMPLY WITH LEGAL OBLIGATIONS

• Legal Requirements: To meet our legal and regulatory obligations, including record retention and compliance with applicable laws.

3.3 FOR OUR LEGITIMATE INTERESTS

We may process your personal data for legitimate business interests, such as:

• Communication: Addressing your inquiries and providing customer support.
• Service Improvement: Analyzing Website usage (including de-identified data) to enhance our products, services, and Website functionality.
• Fraud Prevention: Protecting you, us, and third parties against fraud, unauthorized transactions, and other liabilities.
• Internal Administration: Managing our operations in line with our policies and industry standards.

4. HOW WE SHARE YOUR PERSONAL DATA

EDMARK INDUSTRIES SDN BHD does not sell, rent, or trade your personal data. We share your data only when necessary for the following purposes:

• Within Our Organization: Sharing with related entities or departments for operational, administrative, or business purposes.
• Service Providers: Transferring your data to third-party service providers (e.g., IT, infrastructure, maintenance, marketing) who process data on our behalf under strict confidentiality and security measures.
• Legal and Regulatory Authorities: Disclosing your data where required by law or to protect the rights, property, or safety of you, others, or EDMARK.

5. INTERNATIONAL DATA TRANSFERS

Your personal data may be transferred to and processed in countries other than Malaysia. Where such transfers occur, we ensure your data receives an adequate level of protection through:

• Contractual Safeguards: Utilizing standard contractual clauses or equivalent legal mechanisms for data transfers, as required by applicable data protection laws.

For further details or to request a copy of these safeguards, please contact us at the details provided below.

6. HOW WE PROTECT YOUR PERSONAL DATA

We implement appropriate technical and organizational measures designed to protect your personal data from accidental, unlawful, or unauthorized access, disclosure, alteration, or destruction.

7. DATA RETENTION

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law. If you have questions regarding our data retention practices, please contact us using the information below.

8. LINKS TO THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. UPDATES TO THIS PRIVACY AND COOKIE NOTICE

We may update this Notice from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated through our Website or via other appropriate channels. The revised Notice will be effective from the date of its publication unless stated otherwise.

10. YOUR DATA PROTECTION RIGHTS

Depending on your jurisdiction, you may have certain rights regarding your personal data, which may include:

• Right to Access: Request confirmation of whether we process your personal data and request access to it.
• Right to Rectification: Request corrections to inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data, subject to certain exceptions.
• Right to Restrict Processing: Request limitations on the processing of your data.
• Right to Data Portability: Request that your data be transferred to another organization or provided in a structured format.
• Right to Withdraw Consent: Withdraw your consent for processing your data (this does not affect the lawfulness of processing based on your consent before its withdrawal).
• Right to Object: Object to processing based on our legitimate interests; we will cease processing unless we can demonstrate compelling legitimate grounds.
• Right to Lodge a Complaint: If you are dissatisfied with our handling of your personal data, you may contact our Privacy Office. If unresolved, you may have the right to lodge a complaint with a data protection regulator.

For more information or to exercise any of these rights, please contact us as detailed below.